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	<title>The Productive Seller &#187; Sales Community</title>
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	<description>Smart Sales Thinking for Salespeople and Entrepreneurs</description>
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		<title>How to give bad Customer Service</title>
		<link>http://theproductiveseller.com/index.php/2009/05/06/how-to-give-bad-customer-service/</link>
		<comments>http://theproductiveseller.com/index.php/2009/05/06/how-to-give-bad-customer-service/#comments</comments>
		<pubDate>Wed, 06 May 2009 13:15:47 +0000</pubDate>
		<dc:creator>Michael Packman</dc:creator>
				<category><![CDATA[Sales Community]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[sales stories]]></category>

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		<description><![CDATA[Every interaction with a prospect or customer is a great opportunity to make a difference. The smallest value-add can change someone&#8217;s day, which can only help to cement your customer and prospect relationships and drive more sales.
The Productive Seller is all about helping you to add value to your sales interactions, whether it&#8217;s the latest [...]]]></description>
			<content:encoded><![CDATA[<p>Every interaction with a prospect or customer is a great opportunity to <a title="Sales Stories" href="http://theproductiveseller.com/index.php/2009/05/04/sales-profession-nostalgia/">make a difference</a>. The smallest value-add can change someone&#8217;s day, which can only help to cement your customer and prospect relationships and drive more sales.</p>
<p>The Productive Seller is all about helping you to add value to your sales interactions, whether it&#8217;s the latest Sales 2.0 thinking (post coming this week), or helping you cope with sales burnout (next couple of weeks).</p>
<p>For now though, it&#8217;s about making you laugh with a story from Ian Brodie&#8217;s great <a title="Sales Excellence Blog" href="http://www.sales-excellence.co.uk/">Sales Excellence blog</a> about <a title="Pain at John Lewis" href="http://www.sales-excellence.co.uk/articles/pain-at-john-lewis-awful-customer-service.html">how not to treat your loyal customers</a> at anytime, let alone in a recession.</p>
<p>They certainly made a difference to Ian&#8217;s day!</p>
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		<title>Who Loves You baby? &#8211; Share your Sales and Customer Stories</title>
		<link>http://theproductiveseller.com/index.php/2009/05/04/sales-profession-nostalgia/</link>
		<comments>http://theproductiveseller.com/index.php/2009/05/04/sales-profession-nostalgia/#comments</comments>
		<pubDate>Mon, 04 May 2009 17:49:18 +0000</pubDate>
		<dc:creator>Michael Packman</dc:creator>
				<category><![CDATA[Sales Community]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[sales anecdotes]]></category>
		<category><![CDATA[sales stories]]></category>

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		<description><![CDATA[It&#8217;s good to be reminded that we are out there making a difference &#8211; and that sometimes people even remember us.  No matter what you do for a living, the feeling that you are making (and have made) a positive impact on the World can feed your soul.
Nobody panic! I haven&#8217;t joined a crazy cult [...]]]></description>
			<content:encoded><![CDATA[<p>It&#8217;s good to be reminded that we are out there making a difference &#8211; and that sometimes people even remember us.  No matter what you do for a living, the feeling that you are making (and have made) a positive impact on the World can feed your soul.</p>
<p>Nobody panic! I haven&#8217;t joined a <a title="The Church of the Flying Spaghetti Monster" href="http://www.venganza.org/">crazy cult</a> or fallen into balmy memories of summers at scout camp. What roused me was an article from the <a title="The New York Times on the sales profession" href="http://www.nytimes.com/2009/04/26/business/26every.html">New York Times on the sales profession</a>.</p>
<p>What I thought is that I would love to hear how your sales has made a genuine difference.  Why not share your funny or <a title="an inspiring sales story" href="http://www.wordsellinc.com/blog/sales/overcoming-adversity-in-sales-a-short-story/">inspiring sales or customer stories</a> with other productive sales people in our comments section below this post. Whatever your sales anecdote, whether sad, motivational or just plain silly &#8211; we&#8217;re not just looking for sales productivity yarns here &#8211; let the rest of us enjoy it.</p>
<p>Here&#8217;s to making a difference to the World, even if it is just one customer at a time!</p>
<p>P.S. I will choose the best ones and they will be included in a special post later in the year.  Please include a brief bio and a link to your blog/site in the last paragraph.</p>
<p> </p>
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