We all think a lot about differentiators in respect of the solutions and services we sell and our position in the marketplace.  But what differentiates you?  What makes you indispensable?  We know that you are a sales god, driving home deals and bringing in the numbers, but guess what, so is Bob down the corridor; so are a lot of people.  It’s great that you bring in the business and nothing can replace that, but these days you need more if you are going to get on (by the way, if you’re happy bringing in the numbers and have no ambitions beyond selling and making a lot of commission, that’s fine, but there will come a time when you’re after that dream job and all of the other candidates are as good as you – you’ll still need to differentiate).

Business Creativity and You

No longer can you turn up, do your job and expect your career to grow.  As a good sales person, good results will help you to keep a job, but to climb the ladder you need to stand out.

An excellent start, to get you in the mindset, is Seth Godin’s new book Linchpin: Are You Indispensable?  The latest in a long line of excellent books by one of the interweb’s most popular bloggers, this book really sets the tone in terms of what is required to stand out from the crowd.

Whatever you do, check out these Linchpin links:

Linchpin is all about being creative, which, if it doesn’t come naturally to you, will require practice.  Creativity is not just about poetry and flower arranging, it’s about coming up with new ways of doing old things, solving problems in a way that other people haven’t thought of.  It’s a powerful tool for the differentiator.  You take the initiative, you drive change, you create new visions of old work, you give more and you get more.

But you have to start somewhere.  A great way to get going with creativity, is to learn to mindmap.  It’s a tool that I use all the time whether I’m writing for The Seller or trying to work out a new direction for a campaign.  And best of all, it’s easy.

You can even use mind mapping to increase the amount of information you retain from reading. A great book you might want to apply this to, to help you with your creativity, is ‘The Creative Habit’ by Twyla Tharp, an excellent guide to developing creativity and retaining it for life.

Finally, there are loads of management tools that you can use to help you analyse all kinds of situations.  Some of them are complex, but many of them are very simple to use, just dive right in there and have a go.  You’ll learn far more by doing.  You can find a great learning resource for all manner of mind tools here.

So, get out there, develop your creativity, apply it and become a Differentiator – but don’t blame me when you’re indispensable.

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Quick tip for you here. Picture the scene: you call a prospect, pitch your intro, you’re just about to use your investigative questions and what happens, the enthusiastic prospect only goes and asks for a meeting. Great news, right? Well, possibly not. But, but, but I hear you shout. We called to get a meeting and we did, in record time too. Not strictly true. What you called to get was a qualified meeting. A meeting that will lead to an opportunity. Is this one of those? Maybe, but how do you know?

I know what you’re going to say now. You’re going to say that it would be criminal to stop in their tracks a prospect who is baying for a meeting. And you’d be right. So what to do? What I always recommend is the Backpedal.

BMX

What is this secret piece of sales magic? It’s simple. Let the prospect lead. Let them demand a meeting. Agree the date and time. Then BACKPEDAL. The key Backpedal phrase: “Before you go, let me just ask you one quick question”. Then you ask your qualification questions, leading one to the other in a conversational style.  If the prospect objects, you simply say that this is information you need in order to be prepared for the meeting. In a worst case scenario, you can always email them for clarification on any points not covered.

If they don’t qualify, then you have several options. If they are not the right person, you can ask for their help to include the right people in the meeting. Don’t exclude them; get them in the meeting as well. If there is no opportunity there, you can make a decision on whether you think that it is still worth making contact; perhaps a coffee before work or a lunch would be more appropriate for a casual introduction. Whatever you do, keep your backpedal casual and friendly.

Why do this? Because if you spend your time visiting unqualified prospects then you are really visiting suspects, which means that you are not fulfilling your potential. It’s vital to be sure that each and every meeting you have has clearly defined objectives, is with an potential sponsor, influencer and/or decision maker and that you have gathered enough information to present your solution in context. Otherwise you’re just shooting in the dark.

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Resolutions that Work: For Life and your Career

by Michael PackmanDecember 15, 2009

It’s December and the time when prospects go mad and deals inevitably stretch out to January! Hold on to your sanity, because this is a great time to plan for success in the next 12 months. If you’re in the office over the Christmas period and there’s not much going on, get your house in [...]

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Free Sales Management Toolkit

by Michael PackmanOctober 5, 2009

Just a quickie for today, but thought you might like to check out this free Sales Management toolkit from Landslide. Obviously, as a CRM provider, its a promotional activity, but there’s definitely some meat in this pie.
Comprised of articles, videos and podcasts, there should be enough here to keep you chewing for a while (am I [...]

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Building and Keeping the Sales Team that your Business Needs

by Michael PackmanSeptember 20, 2009

How to lose new salespeople quickly.
Think about the life of a salesperson new to your organisation; put yourself in their shoes. They may be experienced sales professionals who are new to the industry or at the very least new to your product-set. Chances are that they have moved from another organisation where they had built [...]

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Here’s an Indepth Look at the Impact of Sales 2.0

by Michael PackmanSeptember 4, 2009

As you’ve probably noticed by now, ‘The Seller’ is rather passionate about Sales 2.0 and its potential impact upon sales performance.
Always keen on free resources, it didn’t take long for us to spot that the Aberdeen Group have released a comprehensive report comparing data on key sales metrics such as win ratios, sales cycle length, [...]

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Can You Sell More With GTD?

by Michael PackmanAugust 26, 2009

After a short Summer break, we’re back, with some advice from the excellent GTD Times blog on adapting David Allen’s Getting Things Done methodology for sales management. But don’t leap right into the juicy goodness. Let’s take a moment to familiarise ourselves with the foundations. GTD is all about organising your work (and by work [...]

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How Productive Sales Meetings can Create Positive Accountability

by Michael PackmanJuly 16, 2009

Most salespeople view sales meetings as a waste of their time and in many cases they are right. And if you waste a salesperson’s time, you are not only damaging your company’s bottom-line, you are wasting a valuable opportunity to improve it.
So what can you do to be sure that you run productive sales meetings:
1. [...]

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Unlock the Cage – Find Your Inner Sales Manager

by Michael PackmanJune 29, 2009

So you’ve consistently sold well – better than your peers. Now you’ve been promoted. Congratulations….sort of!
It’s the old sales story. You like selling, you’re good at selling, your company recognises this and wants to clone your approach across the whole sales team. Makes sense doesn’t it. So what do you do now?
1. The first [...]

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How to Take Back Control and get a job Fast

by Michael PackmanJune 17, 2009

With the economy gloomy and many organisations making cutbacks, a lot of people, even salespeople(!) are finding themselved out of work. A recent campaign I consulted on, involving recruitment technology, clearly demonstrated the high level of competition in the job market, with hundreds of additional high-level applications being received for the most mundane of jobs.

So [...]

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